As our valued client, you will have unlimited access to our Helpdesk facility during office hours. Our approachable team consists of trained support engineers with a minimum of three years of experience and a broad range of IT skills.
This service is unscreened, so your calls will be delivered straight to an engineer who can help every single time. When an issue is raised via phone, email or using our self-serve web portal, our resolution system creates a ticket which is tracked until the problem is solved.
Our friendly Helpdesk staffs are armed with full documentation of your site to give them all the information they need to handle your call efficiently and effectively. They may guide you through the required process over the phone or use remote desktop support software to solve the issue.
Our average response time is five minutes and if your problem cannot be addressed remotely a call-out will be actioned. Our Helpdesk consistently resolves over 95% of issues without the need for an onsite call.
Our Helpdesk and Account Management teams are also able to offer general advice on IT-related issues, an invaluable resource for your business.