Support Services

Our Support Services provide a comprehensive range of IT solutions for businesses

Network Management

  • End to end management of the Local and Wide Area Networks

  • File and print services management

  • Network error detection and diagnostic management

Administration Management

  • Modifying system parameters to suit users operating environment

  • Creating and disabling user accounts

  • Customising user profiles/rights

Patch Management

  • Confirm software patches are obtained from trusted sources and implemented

  • Assess patches appropriately and document the assessment

  • Maintain records of applied patches against ICT assets

Asset Management

  • Build and maintain an accurate ICT asset register (software/hardware)

  • Maintain an up to date database of server and network configuration settings

  • Maintain a complete software library and license management service to include license usage, warranty expiration, renewal dates etc.

Security Management

  • Management, maintenance and support of firewalls including hardware, software updates, monitoring, security/policy settings, VPN settings and access control lists.

  • Proactive identification of virus threats and counter measures

  • The management of anti-virus applications on desktops, laptops and servers

Back-ups & Disaster Recovery Management

  • Implement, Test and Monitor Back-up and disaster recovery solutions

  • Manage and maintain existing back-up and recovery activities

  • Provide recommendations and technical advice on the optimal backup and disaster recovery plans

Monitoring

  • Network monitoring and performance management, including disc capacity, CPU utilisation and memory utilisation.

  • Performance improvement recommendations

  • Provide monitoring reports

Find Out More About Our Support Services